PDQ Sales Hub


PDQ Sales Hub is an online instant pricing and sourcing solution used for buying print. Our innovative and unique technology guides a customer through a dynamic, user-friendly environment, enabling it to self-serve via direct relationships with best-in-class suppliers. This is facilitated by a system-governed supply chain alongside on-demand access to a team of independent subject matter experts for guidance and advice.

PDQ Sales Hub puts control of the print procurement process where it matters – into the hands of the customer. Where buyers are less confident, they are supported through guided buying and job specific advice by a team that flexibly blends online help and face-to-face  support. A continuous improvement methodology ensures that knowledge is shared and the dynamic supply chain becomes more transparent, resulting in savings being delivered and industry-leading social responsibility reporting deployed.

 

What do I get as a customer of PDQ Sales Hub?

  • Instant online pricing for practically every print format
  • Direct access to the printing supply chain
  • Availability on any internet enabled device, any time of the day
  • Complete control and accountability over the buying process
  • Simple to understand, visual print specifications
  • Full training and expert independent print advice, on demand
  • Immediate competitive pricing from a portfolio of accredited printers
  • Reduced workload – saving time and money and accelerating every job
  • Every conceivable production option automatically costed and presented
  • Cost management on a daily basis meaning you always get the best price

 

How does it work?

PDQ Sales Hub has a large and diverse portfolio of high quality printing suppliers contained within the system, covering all of the UK mainland and parts of Europe and North America. New printers can be on-boarded effortlessly in any geographical region using self-serve principles, within any sector of the marketplace.

Every time a requirement is initiated in PDQ Sales Hub, the entire supply chain is polled for the latest and most efficient production method to meet the current demand. Whether volumes go up or down, the most cost-effective print production workflow is available to the customer by automatically identifying which of the system suppliers have the optimum configuration of machinery. Because the system accesses a multitude of printers, it will identify the optimum supplier regardless of the quantity demanded for an individual job. Every variation in the print and marketing industry is represented.

Every methodology of production, including:

  • Heatset web offset
  • B1 (40″) reel-fed (cutstar) litho
  • B1 (40″) / B2 (29″) / B3 (20″) sheet-fed litho
  • SRA1 (36″) / SRA2 (24″) / SRA3 (18″) sheet-fed digital
  • Reel-fed digital
  • Wide format reel to sheet
  • Wide format sheet-fed

Every finishing format, including:

  • Guillotining
  • Folding (all formats)
  • Saddle stitching
  • Perfect / PUR binding
  • Wire-o binding
  • Padding
  • Embossing
  • UV varnishing
  • Gold/silver foiling
  • Laminating
  • Encapsulating

Every category of print, including:

  • Commercial (booklets, leaflets, flyers, folders, pads)
  • Stationery (letterheads, business cards, compliment slips, envelopes)
  • Web to print (variable data online artwork creation)
  • Direct mail
  • Point of sale
  • Large format outdoor / in-store (banners, posters, display boards)
  • Packaging
  • Publishing
  • Transactional (statements)

Whatever your needs for print, you can usually source it through PDQ Sales Hub.

Almost every configuration in print is allowed when fulfilling a requirement; but only relevant options are presented at each stage to give customer choice from a variety of options. Once the basic requirements are established, the system generates suitable variations to give customers a range of supplier choices. These choices include suppliers who can meet specific service and quality levels, as specified by the customer. Moreover, access to instant supplier pricing in PDQ Sales Hub, is always on. All users, regardless of spend or role, are treated equally and given everything they need to make informed choices. Where necessary, this is supported by experts who have an intimate understanding of the printing process to help achieve specific requirements.

 

How scalable is PDQ Sales Hub?

PDQ Sales Hub can support unlimited buyers and suppliers. This would allow our solution to accommodate the entire UK printing industry; moreover the system has been constructed for this purpose. The global printing supply chain represents the practical upper limit.

Our operation is UK-wide and also extends into mainland Europe and North America, meaning both national and international supplier coverage. For buyers of print, we provide access to £1 billion of printing industry supplier turnover, representing huge manufacturing capacity; even for the largest projects. Moreover, the same roster of quality printers trusted by the print management industry are available in PDQ Sales Hub.

Currently, 30,000 customer RFQ’s and 250,000 instant supplier prices are processed by PDQ Sales Hub every month, saving buyers 7.5 years of collective time (based upon an average saving of 30 minutes per enquiry) and suppliers 32 years of time (based upon 15 minutes average savings per estimate). It also collectively saves the customer £900k and the supply chain £3.75 million of administration and estimating costs in the same one month period (based upon savings of £15 per quote).

Almost all commercial requirements can be priced instantly and, every day, an average of 400 users buy print in the system.

 

Can I create artwork online, aka ‘web to print’?

PDQ Sales Hub artwork creation module allows a print buyer to upload, create, modify or personalise artwork online; or simply check the latest version is correct before ordering. The buyer can then either appoint a supplier dynamically from the open market by generating an instant price to determine the best price for the product; or use a fixed rate card with an established printing supplier.

The artwork module is seamlessly built into PDQ Sales Hub and works in tandem with the system’s Digital Asset Management module, allowing a print customer to: manage artwork; create artwork; edit artwork; create artwork templates (for variable data ‘web to print’) navigate and search artwork; auto proof; input item specific information; add items to a an order; maintain an address book and ship to multiple addresses.

 

How easy is it to use?

PDQ  Sales Hub is designed to be user-friendly. You don’t need to be a print buying expert to use it. It allows a customer of print to manage every aspect of a project from the initial price request through to final job delivery.  The key stages are:

  • Enter job requirements
  • Obtain instant prices to immediately identify the best value / best fit supplier
  • Make informed choices about where to place the work
  • Provide or create artwork, receive and approve proofs, approve project for production
  • Place the order
  • Monitor job progress to final delivery in real time
  • Chat to an expert at any time

As the print customer you can choose to ‘filter’ the supplier results on an array of choices:

  • Location
  • Distance from office
  • Distance from delivery point
  • ISO accreditations
  • CO2 emissions
  • Specified miles radius
  • Performance
  • Price
  • Quality score
  • Press pass required
  • Preferred supplier list
  • Modern Slavery Statement
  • Plant list
  • Qualifications
  • Relevant experience
  • Emoticons
  • Proofing requirements
  • On time delivery success

 

How do I choose the right supplier?

Before selecting a supplier, a print customer can see the attributes of a printing company it is intending to use. PDQ Sales Hub monitors and ranks a number of attributes, all available as objective criteria. This includes pricing performance, on-time delivery performance and quality standards. These are displayed to the customer as easy to digest ’emoticons’ and calculated points, used to classify suppliers into performance ‘levels’ (from 1 to 5). A collective summary of all suppliers attributes is available on demand to assist in the supplier selection process.

In addition, the following international standards are routinely monitored by PDQ Sales Hub:

  • ISO9001 (quality control)
  • ISO14001 (environmental management)
  • ISO18001 (occupational health and safety)
  • ISO27001 (information security)
  • FSC (Forest Stewardship Council)
  • PEFC (Programme for Endorsement of Forest Certification)
  • Acceptance of brand guidelines (if required)
  • ISO12647-2 (print colour management)
  • G7 Graco (print colour management)

For example, the customer can see which printers have ISO9001 (quality control) before placing an order. The customer can choose to work with printers with this certification for specific jobs, or it can be set across the whole environment as a global rule.

 

How much time will it save me?

PDQ Sales Hub is unbeatable in terms of both user engagement time and task elapsed time: from the initial entering of a job requirement a purchase order can be placed within minutes. This includes a fully competitive, live, procurement-friendly process. PDQ Sales Hub is many times more efficient than traditional manual sourcing processes:

Sourcing process User engagement time Task elapsed time
  • PDQ Sales Hub
  • 1-3 minutes
  • Typically 1-3 minutes (plus internal approval)
  • Manual sourcing and assessing quotes / estimates by email
  • 20-60 minutes
  • Typically 2-3 days

At all times, expert advice is available to enable or support the user.

 

What reports are available in the system?

The principles of guided buying ensure that the best value options are available from the best performing printers. To govern how the customer is spending its money PDQ Sales Hub provides dynamic interactive dashboards that approved customers can drill down to discover all SLA’s and KPI’s, including:

  • Savings delivered
  • On time printer performance
  • Quality scoring
  • Speed to market
  • Paper usage and compliance
  • Paper cost
  • Transport cost
  • Missed savings opportunities
  • Process compliance
  • Environmental reporting (CO2, recycled paper, plastic in the supply chain)
  • Social reporting (Modern Slavery, facility audits, supplier self-assessments)
  • Continuous improvement – Voice of the Customer / Voice of the Supplier (standard or custom questions)